When you request information via our site we will share it with selected partners who will contact you to provide the quote you have requested.

When you complete the quote request for you will be asked to provide your consent for us to process your personal information by entering your details and clicking on the ‘Yes! Please contact me button. We are processing your data for a legitimate reason, namely to provide the information you have requested when you completed the web form. Whereas the provision of your information is not required for statutory or contractual reasons if you do not provide your consent for us to process your data we will not be able to provide the quote you have requested. You may withdraw your consent for your information to be used at any time by contacting us using the Withdraw Consent online form.

We do not operate automated decision-making processes.

Cookies are text files that are placed on your computer to collect standard internet log information and visitor behaviour. We use this information to track visitor use of our site and also to compile statistical reports on website activity.

The personal data that we use for the purposes set out in this Part includes: your name, contact details (including your address), details about any maintenance cover you take out with any of our trusted partners or other products you buy through our Platform and any other information you provide to us, for example as part of any complaints or queries regarding our reward schemes. We run certain rewards schemes to reward our customers for buying policies and other products through the Platform. We process this data because we have a legitimate interest in processing the data in order to effectively administer our reward scheme provide you with the rewards.

We'll only keep your personal data as long as we need it and ensure it is securely destroyed when it is no longer required. We do however need to keep certain data after we have provided you with your quotes for certain periods as detailed below.
Generally, you can expect us to keep your data for a period of 5 years from when you obtain your quote. If you have ever asked us for a quote, we will keep your data until you asked us to remove your details tp us by changing your preferences or opt out, we will generally retain your data for a period of 5 years from that point (unless there is a requirement for us to keep the data for longer, for example if there are any ongoing queries or enquiry relating to your quotes).

If however, you choose to opt out us, we will delete your data as soon as possible having received your request and in any event within 28 days, (unless there is a requirement for us to keep the data for longer, for example if there are any ongoing queries or enquiry relating to your quotes) or you have any outstanding complaints, for fraud purposes or in order to comply with any other legal or regulatory requirements.

We keep data for these periods as it plays an important part in allowing us to undertake fraud detection and prevention activities, allows us to deal with any queries or complaints that may arise regarding any queries that have been provided and allow us to carry out research and analysis to help us improve our products and services (as described in the section headed "How will we use your information?" above).

Any of our partners who process your data to provide a quote should only keep the data for as long as is necessary in relation to the quote they have provided. If you take out a maintenance cover or any products with one of our trusted partners, that partner will keep your personal data in line with its own retention periods and you should check that trusted partner's privacy policy for further information.

• Medical history.

• Political & Religious beliefs.

• Philosophical beliefs.

• Racial or Ethnic origin.

• Biometric data.

• Sexual Orientation.

• Other sensitive information.

You can unsubscribe from Britsh Gas, Plumbing & Boiler Assistance Ltd. at any time by submitting details on our website or request to opt out. We would add his or her telephone number in our global DNC file. Your details will be suppressed as per your request and neither further emails / sms will be sent to you nor any details be passed onto any 3rd parties for the usage described in this Privacy Policy. To request suppression from Britsh Gas, Plumbing & Boiler Assistance Ltd. completely, please call us at +44 1444 39 0221 or you can write to us at support@britshgasplumbingboiler.co.uk or you can submit the opt out request from our website - following receipt of your message your details will be removed immediately.

You can contact us in one of 3 ways
Post: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND

Phone : +44 1444 39 0221

Email : support@britshgasplumbingboiler.co.uk

We regularly review our privacy policy to ensure we are always maintaining the highest standard. This page will always show the latest version of the policy. This policy was last updated on 31st Oct 2023.